DUO + You
Over the coming week, we will be rolling out a Multifactor-Authentication program called Duo. You will be prompted to authenticate with it any time you login to your computer. It will also prompt you to authenticate when you sign into some programs/software.
What is Multifactor-Authentication?
“Multi-factor authentication is an electronic authentication method in which a user is granted access to a website or application only after successfully presenting two or more pieces of evidence to an authentication mechanism.” – Wikipedia https://en.wikipedia.org/wiki/Multi-factor_authentication
Why are we doing this?
Due to the increase in Ransomware, Phishing, and other account hijacking techniques across the United States; Insurance companies are starting to require companies to implement Multifactor-Authentication setups across their network to prevent account hijacking and subsequent data theft. This will make it a lot harder for your account to become compromised.
What is Duo?
Duo will be the MFA utility/software we will use to secure our assets. With Duo, we can streamline the authentication process to just one app across all our platforms. The app is available for free and can be installed on iOS (Apple) and Android.
For an example on how Duo Works, please see the following Video:
How do I enroll in Duo?
Enrolling in Duo is easy. To start, you must have a smartphone that can run Duo. If you do not have a smartphone, or do not want to use yours, please scroll down to the next section.
Windows/Mac Machines:
Step 1. Click the link in the Invite Email from Duo Security.
Step 2. Press the “Start Setup” button.
Step 3. Select what type of device you are going to use to authenticate. Hit Continue afterwards. Hit Continue.
Step 4. Enter your cellphone number, then click on the checkbox to confirm this is the correct number. Then hit continue.
Step 5. Select what type of phone you are using. Then hit continue.
Step 6. Install Duo Mobile on your Device. Please go to the App Store on your Phone, or Play Store for Android and locate the Duo Mobile App. Then on your laptop, select “I have Duo Mobile Installed”.
Step 7. Open the Duo App on your phone, accept notifications from it, then press the + button in the top right corner. After this, accept it using your phones camera and scan the QR Code on your Computer with it. DO NOT SCAN THE CODE IN THIS DOCUMENT. After this succeds, hit continue on the laptop.
Step 8. Review the device you are ading and make sure the number is correct. After this, please go down to the “When I log in” drop down, select it, and select “Automaically send this device a Duo Push”.
Once you have done this, please hit continue to login, hit “Send me a push” if it doesn’t automatically, authenticate, and proceed to the next section. Congrats!
Authenticating while offline.
The following steps will guide you through setting up offline authentication. This will be used when your laptop is not connected to the WIFI.
Step 1: Select “Duo Mobile Passcode” and hit “Activate Now”
Step 2: Open the Duo APP On your phone and press the + button in the top right corner.
Step 3: Point your phone camera at the QR Code displayed on your screen.
Once you have done this, it should show a “Windows Offline” item on your Duo App as shown below.
Step 4: Press the “Ener Offline Code” button in the bottom right.
Step 5: This page will prompt you to enter the 6-digit code shown on your phone. Please be quick with this as they expire and change every 30 seconds.
Step 6: Hit login. You have now successfully setup offline mode!
Offline Mode Notes:
You are only allowed to login 6 times using your offline code before needing to connect to a Wi-Fi network.
What if I do not want to use my phone to authenticate? (Or don’t have one)
If you decide to opt-out of using your phone to authenticate with duo, you will need to authenticate with a landline. When you finish the onboarding, instead of having to authenticate with your phone, you will receive a phone call with a code to put into Duo. This process can take significantly longer to Authenticate you each time and is not recommended. Simply select “Landline” when enrolling into Duo or we will do it with the easy enrollment step.
Compatibility Issues.
Duo is supported across most platforms and software’s for authentication. The only known compatibility issue right now is the default Android Mail App is not supported at all. If you use the default mail app on Android to access your work email, we recommend switching to Outlook.
iOS Default Mail App:
The default iOS Mail App may not work correctly after adding Duo. You will need to go to your iPhone Settings, go to Mail, Accounts, and delete your SEP/SPI/SERetail Email and re-add it by adding a Microsoft Exchange account.
Questions or Concerns?
If you have any questions or concerns about Duo and MFA, feel free to reach out to the IT Team. We will be here to make sure this process goes smoothly and that everyone has access to their work.
https://southeastern.freshdesk.com/a/tickets/new