Duo Restore for New Phone

When an employee gets a new phone, they must import their old Duo Logins to the new phones Duo App.  There are a few ways of doing this, the easiest being listed here.

iOS (NOT COMPANY MANAGED)

https://duo.com/blog/new-phone-who-dis-how-to-instantly-restore-2fa-settings

Android (NOT COMPANY MANAGED)

https://duo.com/blog/instantly-restore-accounts-on-your-new-phone

If a user gets a new phone BUT does not have access to the old one, OR it is a managed phone; They will need to contact the IT Help Desk for instructions on how to re-activate their Duo Logins or Enroll the new device.

 IT Staff, please refer to the Admin Documentation for steps on this.